Returns & Replacement Policy

At Decals By Coy, every decal is custom-made to your selected size, color, and specifications. Because each order is produced specifically for you, most products are not eligible for returns, exchanges, or refunds.

Order Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at info@decalsbycoy.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and its packaging

We'll review your request promptly and work with you to provide the best possible solution.

Replacement Policy

We understand that installing vinyl decals can sometimes be challenging. If your decal is damaged during installation due to customer error, we offer a one-time replacement discount of 70% off the current retail price of the same design. This discounted replacement helps cover material and production costs while giving you another opportunity to complete your installation.

To request a replacement, please contact us with photos of the damaged decal and a brief explanation of what happened. We're also happy to provide installation tips to help make your second attempt successful.

If we determine the issue was caused by a manufacturing defect or an error on our part, we'll replace your decal at no additional cost.

Custom Products

Because our decals are custom cut specifically for each order, we do not accept returns or exchanges for:

• Custom-sized decals
• Custom color selections
• Personalized or custom-designed decals
• Made-to-order vehicle graphics

Please review your order carefully before completing your purchase, including the selected size, color, and shipping information.

Order Cancellations

Orders may be canceled only before production begins. Once production has started, orders cannot be canceled because your decal has been custom manufactured specifically for your order.

Refunds

Refunds are issued only under the following circumstances:

• You received the wrong item.
• Your order contains a verified manufacturing defect.
• We are unable to fulfill your order.

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process and post the refund.