Refund policy
Return & Refund Policy
At DecalsByCoy, every order is made to order specifically for you. Because each decal is custom cut after your order is placed, we are unable to restock or resell returned items.
Order Changes & Cancellations
Need to make a change or cancel your order?
Please contact us within 24 hours of placing your order. We can only modify or cancel orders before production begins.
Once your decal has been cut or production has started, your order cannot be canceled, changed, or refunded.
Returns & Refunds
Due to the custom nature of our products:
- All sales are final once production has begun.
- We do not accept returns or exchanges for custom-made products.
- We do not offer refunds after an order has shipped.
Please review your order carefully before completing your purchase, including your vehicle compatibility, design selection, color, and shipping address.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If the issue is determined to be our error, we will gladly provide a replacement or another appropriate resolution.
Installation
Customers are responsible for proper installation of their decals.
We cannot provide refunds or replacements for:
- Installation errors
- Improper application
- Damage during installation
- Normal wear and tear
- Damage caused after delivery
We strongly recommend reviewing our installation instructions before applying your decal.
Questions
If you have any questions before placing your order, we're happy to help. Please contact us before purchasing to ensure you're ordering the correct product for your vehicle.